Wholesale Policies

Placing A Wholesale Order- Minimum purchase amount of $400 per order. 

To order online, even if you are an existing Primal Life Organics customer, please fill out this form so we can create a wholesale web account for you. If you are shipping your orders to Ohio, you will be charged tax on your orders. Add-Ons: Once an order is entered it is not possible to change or add to it. Please check your order carefully before completing.


Primal Life Organics will be closed on these holidays: New Years Day, Presidents Day, Memorial Day, Independence Day (July 4), Labor Day, Thanksgiving Day, the Friday after Thanksgiving Day, Christmas Eve & Christmas Day. You can continue to place your orders with us online, but they will not be processed until the following business day.

Amazon: Primal Life Organics is the retailer authorized to sell Primal Life Organics products on Amazon.  No other retailer is authorized to sell our products on Amazon market. 

Payment Terms

Online orders for wholesale customers must be paid by credit card, unless other terms have already been established.

Wholesale Pricing Tiers: based on volume (40-55% off retail) 

Shipping & Handling

All shipping rates are calculated using FedEx real-time rate technology and an estimated shipping weight. The shipping choices available to you will vary based on your location and the items you have in your cart.


Shipping can take 2-3 weeks from the time the order is placed.

Simple Returns & Credits

We not only guarantee the quality of our products, but we also guarantee your satisfaction. If you are not 100% satisfied with your order, be assured that, with your assistance, we will resolve the problem quickly and easily. We will promptly issue a refund, credit, or replacement, whichever you prefer. However, we do not refund special order items or shipping charges.  Returns must be handles within 14 days from shipment of our facility. To ensure that your returns are handled quickly and effectively, please be prepared to provide the order number, invoice number, and a brief reason for the return. Please follow instructions and requirements listed below:

  1. Customer Service must approve all returns and will do so by issuing a Return Material Authorization (RMA) number, which must be marked on the outside of each box. Please call us at 1-800-260-4946 between the hours of 8:00 a.m. and 4:00 p.m. EST, Monday through Friday, or via email to obtain an RMA number.
  2. To receive credit, you must contact Customer Service within 14 days of the ship date. No credit or returns are allowed after 14 days.
  3. No returns will be accepted for special order items.

Order Damages

We go to great lengths to ensure that your order is correct, properly packaged, and well protected. Despite our best efforts, damage sometimes occurs during shipping. We strongly recommend that you always inspect your shipment before signing. If any exterior damage is visible, we recommend you not accept the shipment; and, if there is interior damage, please contact us immediately so that we can assist you.

Customer Service

If you have any questions or problems with an order, you can contact our Customer Service Department by email or call us at 1-800-260-4946 between the hours of 8:00 a.m. and 4:00 p.m. EST, Monday through Friday.

Use of Our Photographs

To request permission to use the photos on our site, please contact us. To speed up your inquiry, please include a brief description of how and where you would like to use our photos, as well as which photos your request pertains to.