We are here for you. We understand you may have questions so we have put together an extensive directory of FAQs so you can get your answers today.
- If you have a question about our Real White LED Teeth Whitener or dental products, please watch our webinar Dental Product Q&A with Trina.
- PRODUCT QUESTION? Click HERE for our FAQs
- ORDER STATUS OR TRACK YOUR PACKAGE: Click HERE and choose YOUR RECENT ORDERS
- RETURN/EXCHANGE POLICY: Click the HERE and choose RETURNS AND EXCHANGE POLICY
- For more information on backorders, shipping days/delays, see below.
Our customer support agents are available M-F 10 am - 4 pm EST
We want to keep you up to date:
Shipping orders the same day! We apologize but we are unable to change orders once they are placed.
We manufacture products in small batches by hand and we are navigating some challenges with obtaining inventory, ingredients and staff. Please know we are doing our best to maintain our extremely high standards while getting your products made and shipped out to you.
- If your order has shipped, delivery carrier delays are out of our control. Please allow extra time to receive your order once it leaves our warehouse.
- If your tracking has no activity for more than 4 business days, email firstname.lastname@example.org with the subject TRACKING and we will assist you. Please understand that we do not get any more information than you do from shipping carriers.
- Lost or Stolen package and paid for Route Insurance? Go to https://claims.route.com/ to start your claim.
- International customers- it can take 6-8 weeks to receive your packages due to current customs.
Still have a question- email@example.com and we will respond in three business days.